Pharmacy chains test the future of drugstores with smaller spaces and expanded healthcare services
America’s drugstores are testing smaller locations and more ways to offer care as price-sensitive shoppers look elsewhere. Customers may see Walgreens stores that are one-fourth the size of a regular location or CVS drugstores with entire primary clinics stuffed inside. If these experiments succeed, the new stores might improve access to care and create a more lasting connection with customers, analysts say. “Everyone looks at health care and says, ‘Oh yeah, it’s a market that’s ripe for disruption,'” said Neil Saunders, managing director of consulting and data analysis firm GlobalData. “But it isn’t easy to disrupt.” Walgreens CEO Tim...
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